Eligible cases
A refund, wallet credit adjustment or replacement may be considered if payment was verified but the product was not delivered, the wrong product was delivered, or a duplicate/invalid key issue is confirmed.
Fair handling for failed delivery and verified payment issues.
Digital products are handled carefully. Refund or replacement depends on payment verification, delivery status and product condition.
Non-refundable cases
Delivered digital keys or account access details are generally non-refundable once revealed or used, unless the issue is verified by support.
Payment delays
Some payment providers may confirm late. Do not create repeated payments for the same issue. Contact support with transaction details so the payment can be checked.
How to request help
Contact support with your registered account, payment method, transaction reference and product/order details.